Customer Service Charter

Areas of Operations

Gossamer Crossing ensures client’s needs satisfaction through efficient, safe, ontime and hands on services. Our customers can count on us.

Working from continent, to national to local community levels, Gossamer Crossing has created, built and maintained long-term relationships. We have a presence in Kenya, Tanzania. Uganda, Somalia, Burundi, Cameroon, Nigeria, Niger, Ethiopia, Chad, Central African Republic, South Sudan and the Democratic Republic of Congo.

Customer Service Charter

Commitment to Serve

Gossamer Crossing understands customer needs and provides them with quality solutions to achieve efficient on-time results. 

  • Gossamer Crossing is a solid and trustworthy partner
  • Gossamer Crossing approaches each problem with a collaborative solution
  • Gossamer Crossing is accessible to our clients 24/7

Customer Service Charter

What to expect from us?


Gossamer Crossing will respond promptly to your queries and service requests. Our staff is experienced and knowledgeable


Gossamer Crossing focuses on finding solutions and relevant products and services. to that end. We treat our clients equally with respect and fairness. 


Gossamer Crossing handles personal data with integrity and honesty.

Customer Service Charter

Clients Rights & Obligation

As Gossamer Crossing client you have the right to:

  • Review your product terms within the period specified in the contract
  • Lodge a complaint
  • Privacy and confidentiality in the handling of your personal information
  • See information related to your accounts

Our expectations are that you will:

  • Treat Gossamer Crossing staff with courtesy
  • Respond to requests for information relevant to your product or service truthfully, accurately and in a timely manner
  • Be punctual in attending appointments you make with staff

Customer Service Charter

Review & Feedback

Review the Charter

We will review our Customer Service Charter each year in order to keep up with the evolving socio-economic and technological environment.


Your feedback is important to us. We welcome your queries, compliments and complaints.In the event that you have a complaint, please do not hesitate to contact us with the details.

We will handle the issues highlighted with fairness, confidentiality, professionalism and in accordance with industry ethics. We will analyze it, amend where necessary and send you a response with the resolution.

Kindly send us your feedback through email, telephone or chat box